Help
Support
Last updated November 2026
Real help from a person, plus the answers most people need in under a minute.
Open a request
The helpdesk form is where requests are tracked and answered. Everything sent there gets a reply.
Fastest route
Most questions are already answered in the FAQ: photo requirements, why a try-on looks the way it does, how ratings change your next look, and how to delete a look.
Writing to us
Tell us the email on your account, which look you mean (its title is enough) and what you expected to happen. If it is about a photo, say whether you want it removed. We answer within two business days, Monday to Friday, and privacy or image-removal requests go to the front of the queue.
What we can fix
- Sign-in, verification and access problems.
- A look that failed to style, or a try-on that never rendered.
- Removing a photograph, a look, or your whole account.
- Questions about what is stored and how to get a copy.
- Reporting an image that should not be on the service.
What we cannot do
- Order, hold, exchange or return clothing for you.
- Guarantee availability, price or fit at a retailer.
- Verify a garment's measurements or a shop's policies.
Before you write
If the studio is mid-look, wait for it to finish and reload. If an image fails to appear, sign out and back in: image links are short-lived by design. If styling failed, the retry on the look usually succeeds second time.